» » Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)

Fb2 Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management) ePub

by Michael C. Sturman,Cherrill P. Heaton,Robert C. Ford

Category: Job Hunting and Careers
Subcategory: Business and Work
Author: Michael C. Sturman,Cherrill P. Heaton,Robert C. Ford
ISBN: 1439060320
ISBN13: 978-1439060322
Language: English
Publisher: Delmar Cengage Learning; 1 edition (February 14, 2011)
Pages: 544
Fb2 eBook: 1359 kb
ePub eBook: 1600 kb
Digital formats: lit doc lrf mbr

He has also published several books including Managing the Guest Experience in Hospitality, Achieving Service Excellence, Managing Destination Marketing Organization and most recently The Fun Minute Manager.

He has also published several books including Managing the Guest Experience in Hospitality, Achieving Service Excellence, Managing Destination Marketing Organization and most recently The Fun Minute Manager. Bob has served the Southern Management Association (SMA) in every elective office including president. He has held important roles in other organizations as well.

by Ford & Robert C. & Heaton & Cherrill P. & Sturman & Michael Craig

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Start by marking Managing Quality Service In Hospitality: How Organizations .

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Michael C. Sturman is an Associate Professor at Cornell University's School of Hotel Administration, and is the Kenneth and Marjorie Blanchard Professor of Human Resources.

Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. Michael C. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems.

Page 2. Robert C. Ford, P. Sturman, P. Cherrill P. Heaton, P. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Licensed to: iChapters User.

Managing Quality Service in Hospitality How Organizations Achieve Excellence in the Guest Experience ROBERT C. UNIVERSITY OF CENTRAL FLORIDA MICHAEL C. CORNELL UNIVERSITY CHERRILL P. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s)

Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. Every textbook comes with a 21-day "Any Reason" guarantee. Published by CENGAGE Learning.

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small.
Comments to eBook Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)
Abandoned Electrical
As Described - Textbook
*Nameless*
Was listed as having some highlighting so no surprise there. The book is an easy read and covers Service Hospitality very well.
SlingFire
This is an important book on one of the most important figures in the history of American medicine. William H. Welch was also an important figure in the eugenics movement.
Thozius
Excelent condition, excelent book
ME
Great
elektron
It's a great book to add to your library as a hospitality management professional for periodic reference.
GawelleN
Nice and fast​ seller
Perfect condition!!
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